Privacy policy

About our privacy policy
ANVY cares a lot about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never share your data with third parties for commercial purposes. This privacy policy applies to the use of the website and the services offered by ANVY. The effective date of these terms is 11/12/2019; with the publication of a new version, all previous versions become invalid. This privacy policy describes what data about you we collect, how this data is used, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, you can contact our privacy officer; you will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we (let) store it, what security techniques we use, and who has access to the data.

Webshop software
LightSpeed
Our webshop is developed with software from Lightspeed. Personal data that you provide for our services is shared with this party. Lightspeed has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Lightspeed is obligated to take appropriate security measures based on the agreement we have with them. These security measures include the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own organization to further improve the service.

Email and mailing lists
MailChimp
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of each email sent automatically via our website, you will see the ‘unsubscribe’ link. You will no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies to track whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and, in this context, share information with third parties.

Outlook
We use Outlook for our regular business email communication. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Outlook does not have access to our inbox, and we treat all our email communication confidentially.

Payment processors
Buckaroo
For processing (part of) the payments in our webshop, we use the platform of Buckaroo. Buckaroo processes your name, address, and residence details, as well as your payment information such as your bank account or credit card number. Buckaroo has taken appropriate technical and organizational measures to protect your personal data. Buckaroo reserves the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. In the case of a request for a deferred payment (credit facility), Buckaroo shares personal data and information regarding your financial position with credit assessors. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Buckaroo's services for which they engage third parties. Buckaroo does not retain your data longer than permitted by law.

Reviews
WebwinkelKeur
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of delivering the service; we have given permission to WebwinkelKeur for this. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics
PostNL
If you place an order with us, it is our task to deliver your package to you. We use the services of PostNL to carry out the deliveries. It is necessary for us to share your name, address, and residence details with PostNL. PostNL uses this data only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also provide your data to these parties.

GLS
If you place an order with us, it is our task to deliver your package to you. We use the services of GLS to carry out the deliveries. It is necessary for us to share your name, address, and any phone details with GLS. GLS uses this data only for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also provide your data to these parties.

Invoicing and accounting
Unit 4 Wholesale
For maintaining our administration and accounting, we use the services of Unit 4 Wholesale. We share your name, address, and residence details, as well as details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored securely. Unit 4 Wholesale is obligated to confidentiality and will treat your data confidentially. Unit 4 Wholesale does not use your personal data for other purposes than described above.

Purpose of data processing
General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask for your consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations
In certain cases, ANVY may be required by law to share your data in connection with tax or criminal investigations by the government. In such cases, we are compelled to share your data, but we will resist this within the limits of the law.

Retention periods
We retain your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret it as a request for erasure. Based on applicable administrative obligations, we are required to retain invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees will no longer have access to your client profile and documents that we have created in response to your assignment.

Your rights
Under applicable Dutch and European legislation, you have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we only send copies and excerpts of your data to the email address we already have on file. If you wish to receive the data at a different email address or by post, we will ask you to verify your identity. We keep a record of processed requests; in the case of a request for erasure, we keep anonymized data. You will receive all copies and excerpts of data in the machine-readable format that we use within our systems. You have the right to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access
You always have the right to view the data that we (have) process and that relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data we have about you, along with an overview of the processors who hold this data, indicating the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we (have) process and that relate to you or can be traced back to you corrected. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data has been corrected.

Right to restriction of processing
You always have the right to restrict the data that we (have) process and that relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we (have) process and that relate to you or can be traced back to you carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or excerpts of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address we have on file. In such cases, we may no longer be able to continue providing services, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of ANVY. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will provide you with copies and/or excerpts of data that we (have) processed and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies
Google Analytics
Our website uses cookies from the American company Google as part of the “Analytics” service. We use this service to track and report on how visitors use the website. This processor may be required to provide access to this data under applicable laws and regulations. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and thereby track your movements on the internet. Google uses this information for providing targeted advertisements (Adwords) and other Google services and products.

Third-party cookies
If third-party software solutions use cookies, this is mentioned in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact details
ANVY part of Anviri Cosmetics BV
Pekstraat 4
8211 AB Lelystad
T +31 88 58 21 111
E info@anvy.nl

Contact person for privacy matters
Vincent Lubbers